Professional Etiquette
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Professional Etiquette in the United States
Mastering professional etiquette in the United States is essential for thriving in business and customer-facing roles. Americans value respect, clarity, and professionalism, along with a commitment to inclusivity and collaboration. Whether handling business situations or serving customers, understanding these cultural norms will help you excel.
Key Principles
Phrases to Use:
Phrases to Avoid:
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"Thank you for your time and effort."
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"I’d like to understand this better; could you explain further?"
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"Let’s collaborate to resolve this issue."
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“That’s not my problem.”
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“You don’t understand.”
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“This is just how we do things here.”
Did you know?
In the US
We have no official Language
Did you know that despite English being the most widely spoken language, the United States has no official language at the federal level? Some states, like Hawaii, even recognize multiple languages—Hawaiian and English are co-official in Hawaii!
Americans
Value Individualism
The U.S. is one of the most individualistic cultures in the world. This emphasis on personal freedom and self-expression means people are encouraged to share their unique opinions and pursue their own paths, whether it’s in careers, hobbies, or personal goals.
Small Talk
Is our social glue
In America, small talk serves as a vital social skill to build relationships. From chatting with a barista to breaking the ice with coworkers, small talk is seen as a way to connect. Interestingly, weather is one of the most common topics, as it’s considered neutral and universally relatable.
